Note: If you are exchanging for a lower value item, we will issue a partial refund back to your original method of payment. All orders will take an additional 2-5 business days to process and ship from our warehouse, regardless of the shipping method. Your new order will be released for processing as soon as our warehouse has received and inspected your return. For more information, we recommend contacting your credit card provider. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Once your return(s) have been delivered back to our warehouse, this can take up to 2-5 business days to finalize. #Soho notes coupon fullWHEN WILL I RECEIVE MY REFUND?Ī full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair accessories are in acceptable condition and/or the hair extension(s) package were not opened. Please email our team at note that our Customer Service is only available Monday - Friday from 9:00 AM PST - 5:00 PM CT. We're happy to help you find a better match. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. In the event that you choose to forgo secured tracking, Soho will not be held responsible for lost returns. If you are using your own shipping label, we recommend that you send the package back to us with a traceable carrier and insure the full amount of the merchandise you are sending back to us. The shipping label amount will be deducted from your total refund. If you are returning your order, you will be responsible for your own return shipping costs. Requesting Return/ExchangeĮXCHANGE & RETURN FAQ DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE? All returns/exchanges attempted and allowed after the first time purchase waiver will be exempt to our company's restocking fee charge. We require a restocking fee for any items that were custom ordered. We take matters of hygiene and public safety seriously and thus, we do not allow opened items to be returned for the safety of all of our customers. Please note that the hair extensions are not returnable if opened out of the package because hair extensions are a hygienic product. Items purchased at other retail locations or promotional events are not eligible for return and/or exchange. We do not offer returns for discounted items, sale items, phone orders, and special orders. No price adjustments or price matching are allowed. We reserve the right to refuse a return if the item/merchandise in question does not meet our standards. #Soho notes coupon codeItems purchased with a promo code or coupon will only qualify for exchanges NO RETURNS ARE ALLOWED.Items must be returned with a copy of the original sales receipt along with a note stating the reason for a return/exchange. Items must be returned or exchanged within 14 days of the original sales receipt date. We are pleased to offer a return/exchange for merchandise purchased online at SOHOSTYLE.COM only.įor a full return and/or exchange, you must return the item back in its original condition and in its original packaging.
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